Job Description

An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes.

Salary: £15.66 per hour
Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working
Hours: Monday to Friday, 9:00am 5:00pm
Start date: 1st June (subject to vetting) up to 6 month s

In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings.

Key responsibilities:

• Delivering a high standard of customer service to individuals raising complaints
• Investigating and identifying the root cause of complaints
• Managing and responding to telephone and written complaints professionally and within set timeframes
• Drafting clear, fair, and compliant written responses
• Liaising with internal departments and third parties to gather relevant information
• Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently

Skills & Experience:

• Previous experience in a customer service role within an office environment
• Proven experience handling complaints
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage workloads under pressure and meet deadlines
• Well organised with strong planning and prioritisation skills
• Good level of IT literacy and numeracy
• A positive, adaptable, and proactive approach
• Knowledge of complaint handling procedures within financial services (desirable)
• Familiarity with relevant regulations and industry guidelines (desirable)
• Experience using internal systems and case management tools (desirable)

For your information:
Interested? Please send your CV in as a Word format only
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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