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Job Description

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3114424717
€19.98 - €19.98 Hour
Contracts
Health Care
26-05-2026
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Customer Service Advisor - Social Care

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Customer Service Advisor Social Care

Pay: £19.98 per hour

Location: Hammersmith and Fulham

Key Responsibilities;

  • To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
  • Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary Housing Payments or for Housing Support Payments)
  • To capture accurate and detailed information to pass to the social care team within community connect or other council departments where a complex enquiry is made

To find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

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We are now directing your application to one of our trusted partners to complete the application.

Sterling House, East Wing, Suit 310E, Langston Road, Loughton, IG10 3TS.

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Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252

[email protected]

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