Job Description

Customer Service Administrator

Wellingborough

Long term ongoing temporary

Full-time hours

12.85 per hour (will increase after 12 weeks)

Are you an organised individual able to prioritise a heavy workload?

Are you technically minded and able to solve problems?

Are you an efficient administrator who pays great attention to detail?

If this sounds like you and you're available immediately we'd like to hear from you ASAP.

Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.

This is a long-term temporary role and there will be the opportunities to apply for permanent roles in the future.

Key responsibilities & duties of the Customer Service Administrator include:

• Dealing with enquiries from customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.

Skills and Experience required for the Customer Service Administrator include:

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.
  

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client.

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