Job Description

Hampshire County Council are recruiting for Caseworkers.

£307 a day (umbrella)

Fully remote

Purpose of the Role

The EHCCo is responsible for coordinating the statutory Education, Health and Care Plan (EHCP) process for children and young people aged 0-25, ensuring that Hampshire County Council meets its legal duties under the Children and Families Act 2014 and the SEND Code of Practice.

The role focuses on timely, lawful and person‑centred casework, working in partnership with families, education settings and multi‑agency professionals.

What Hampshire County Council Expects of Agency EHCCos

This companion page sets out the professional expectations, behaviours and ways of working required of all agency Education, Health and Care Coordinators (EHCCos) working on behalf of Hampshire County Council.

Statutory AccountabilityAgency EHCCos are expected to:

Have strong working knowledge of SEND legislation and the Code of Practice.

Treat statutory deadlines as non‑negotiable, particularly:

20‑week assessment timelines

Annual review deadlines

Tribunal directions and orders

Escalate risks early, not at the point of deadline breach.

Maintain accurate, up‑to‑date records on Hampshire systems at all times.Meeting timescales is a core expectation, not an optional objective.

Quality of EHCPsHampshire expects agency EHCCos to produce EHCPs that are:

Lawful and compliant with the SEND Code of Practice

Clear, specific and outcome‑focused

Defensible under scrutiny (complaints, mediation or tribunal)

Drafting must demonstrate:

Clear distinction between needs, provision and outcomes

Proportionate provision linked directly to assessed need

Professional judgement grounded in evidence

Professional Judgement & EscalationAgency EHCCos are expected to:

Use professional judgement within their role scope.

Escalate promptly where:

A case is complex, high‑risk or contentious

There is disagreement between agencies

Legal, funding or placement matters exceed EHCCo authority

Follow local escalation routes via the SNO or ATM and record decisions clearly.Delaying escalation is viewed as a service risk.

Communication StandardsHampshire expects communication that is:

Consistent, proportionate and professional

Clear about the Local Authority's role and legal duties

Accurate and aligned with Hampshire policy and processAgency EHCCos must:

Act as the main point of contact for their allocated cases

Communicate clearly, sensitively and professionally, including in difficult or high‑conflict situations.

Manage correspondence in line with Hampshire County Council expectations, including boundaries around unreasonable contact where applicable.

Partnership WorkingAgency EHCCos are expected to:

Work constructively with:

Parents and carers

Children and young people

Schools, colleges and SENCOs

Health and Social Care partners

Be supportive but professionally challenging where appropriate.

Model a solution‑focused, child‑centred approach whilst maintaining legal clarity.

Caseload ManagementGiven the size (typically 250+) and complexity of EHCCo caseloads, Hampshire expects agency EHCCos to:

Organise work around statutory priority rather than volume alone.

Use tracking, diarising and task management tools consistently.

Working under the supervision of a Special Needs Officer and attend supervision and casework oversight as required.

Raise workload concerns early and constructively.Sustained inability to manage statutory workload will be reviewed.

Professional Conduct & AccountabilityAgency EHCCos are expected to:

Work in line with Hampshire County Council values and policies

Maintain confidentiality and data protection standards

Act professionally in meetings, written communication and decision‑making

Accept feedback and direction from Hampshire managersAgency status does not alter expectations of conduct, quality or accountability.

Boundaries of the RoleAgency EHCCos must not:

Make unilateral funding or placement decisions outside agreed processes

Provide legal advice to families

Commit the Local Authority to outcomes without authorisation

Operate independently of Hampshire governance and escalation structuresConnect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates