Job Description

Service Desk Analyst

PCD270077

Sutton
£170 - £180 a day
Contractor
No degree mentioned

Job Description

Service Desk Analyst
£170 per day - £180 per day
Sutton
In office

Service Desk Analyst - Sutton - 6-Month Contract - Inside IR35

We are seeking a dedicated and proactive Service Desk Analyst to join an IT team on a 6-month contract in Sutton.

Responsibilities

Provide first-line technical support to end users, resolving technical issues via face-to-face support, phone, email, or chat.

Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones.

Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace.

Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly.

Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued, regardless of their technical background.

Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas.

Set up new user accounts and provide initial IT onboarding and training for new starters.

Configure and distribute equipment, including laptops, phones, and peripherals.

Troubleshoot software and hardware issues for business-critical applications.

Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary.

Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly.

Applications are welcomed from all suitably qualified or experienced people. Support can be provided during the recruitment process where required.