Job Description

Service Desk Engineer - 1st Line Support

PCD270080

Dartford
£33,000 - £55,000 a year
Full-time
No degree mentioned

Job Description

IT Support Engineer
Up to £55,000
London
5 days on-site

A growing organisation is seeking an IT Support Engineer to join its high-performing service desk. This is a fast-moving environment where technology sits at the centre of business delivery and where a driven, technically capable engineer can make a real impact.

The Role

You will work as part of a small, collaborative IT team, providing first-class support to users across the London office and wider business. The pace is quick, the standards are high, and the exposure is broad, covering both day-to-day service desk activity and project-based improvement work.

Key Responsibilities:

Provide hands-on 1st and 2nd line support to business users across all levels of seniority.

Support Microsoft 365, Windows 10/11, Active Directory, and Exchange Online environments.

Manage incidents, requests, and access control through the ITSM platform.

Assist with joiners, movers, and leavers processes, device builds, and mobile device management.

Troubleshoot VPN, Teams, and audio-visual meeting setup issues.

Maintain clear documentation and consistent communication with end users.

Skills & Experience:

1-3 years’ experience in a service desk or IT support role.

Proven ability to deliver support in financial services or corporate environments.

Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange Online.

Exposure to Intune, DNS, DHCP, and Group Policy is desirable.

Excellent communication skills and the ability to stay composed under pressure.

Comfortable working full-time on-site in a fast-paced, professional setting.

This is an opportunity to join a rapidly expanding organisation with a reputation for excellence and ambition. The successful engineer will gain exposure to enterprise systems, senior stakeholders, and a fast-paced professional environment.