Job Description

Case Advisor

Manchester City Centre

Hybrid working, min 2 days per month in the office

Full-time, 35 hours per week

On-going temporary contract which could lead to a permanent opportunity

17.29 per hour

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.

Duties will include:

• Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
• Arrange and lead initial enquiry meetings with customers
• Review, analyse and summarise complex case information
• Manage your own caseload, working closely with colleagues across the organisation
• Support customers by arranging and recording complaint calls where needed
• Follow safeguarding procedures to protect children and vulnerable adults
• Provide cover and assistance to team members as required
• Any other reasonable duties as may be assigned from time to time

We are looking for candidates with:

• Experience of dealing with complaints and providing advice and guidance via telephone, email and letter
• Excellent customer service skills with a sensitive and professional approach
• Strong written and verbal communication skills, with the ability to adapt your style
• Ability to manage workloads effectively and meet deadlines
• Must be able to work independently and as part of a wider team
• Understand GDPR and data protection
• Experience of relevant software and advanced Excel
• Great organisational ability and attention to detail

Additional Requirements:

• A standard criminal record check via the Disclosure and Barring Service is required

Benefits:

• Weekly pay
• Work/life balance
• 30 day's holiday allowance + bank holidays after 12 weeks on assignment!

If you are interested and meet the above criteria, please apply now or call the branch on (phone number removed) if you have any queries. Due to the high volume of CV's we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.