Job Description

Contract Type: 6-Month Contract
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM / 37.5 Hours per week
Location: Waterside Heathrow & all 5 days on-site

About the Role:
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client's mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach. This is an entry-level position ideal for candidates with at least one year of experience in a customer-facing role, either in person or over the phone.
Due to a cyber policy change approx. 6 months ago, a business-critical task has emerged requiring immediate support while systems are being adapted to accommodate the new policy. This specifically affects retired staff members who do not have access to systems, but still need access to essential services such as pension and holiday benefits.
This is a vital support function ensuring our retirees maintain access to their benefits during this transitional period.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally.
• Assist with password resets and access issues related to our ecosystem.
• Deliver accurate information and resolve queries in a timely manner.
• Maintain records of customer interactions and follow up as needed.
• Participate in training sessions to stay updated on systems and processes.

• Structured training to ensure you're confident in your role.
• A supportive team environment.
• Potential for contract extension based on performance and business needs.