Job Description

Role: Customer Service & Logistics Coordinator

Location: Luton

Hours: Monday to Friday, 37.5 hours a week + hybrid working

Salary: £30,000 - £38,000 per annum

6 Months Fixed Term Contract - Immediate Start

OA are currently looking to recruit for an experienced Customer Service & Logistics Coordinator to join an independently owned, growing business based in Luton.

As a Customer Service & Logistics Coordinator you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.

Duties of a Customer Service & Logistics Coordinator:

Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans

Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email

Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion

Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods

Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards

Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

What we would like from you:

Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes

Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently

Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment

Professional, confident communicator

Proactive team player

Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous

If you are interested in this role, please apply below with your most recent CV.

BEDFORDPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days