Job Description

Payments Clerk

Location: Bristol (Hybrid Working Available)

Job Type: 11 Month Fixed-Term Contract

Salary: £27,000 - £31,000

The Opportunity

We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions.

Key Responsibilities

Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs).

Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly.

Follow established payment procedures and maintain compliance with regulatory requirements and internal controls.

Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls.

Investigate and resolve payment queries, obtaining additional information from customers where required.

Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance.

Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing.

Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation.

Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations.

About You

Experience within payments operations, banking, finance, or a regulated financial services environment.

Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS.

Understanding of payment controls, risk management, and compliance requirements.

Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.

Excellent attention to detail and a commitment to maintaining high levels of accuracy.

A proactive approach to problem-solving and continuous improvement.

Strong communication and interpersonal skills, with a customer-focused mindset.

The ability to work effectively both independently and as part of a team