Job Description

Planner / Scheduler (Social Housing Repairs)

Location: Harrow
Contract: Temporary - 3 Months
Pay Rate: 16.00 per hour

We are currently recruiting for an experienced Planner / Scheduler to join a busy social housing repairs team based in Harrow on a temporary 3-month contract.

The successful candidate will play a key role in coordinating and scheduling responsive maintenance and repair works, ensuring operatives are deployed efficiently while delivering excellent customer service to tenants.

Key Responsibilities:

• Scheduling and planning repairs and maintenance appointments for operatives.
• Managing diaries and allocating jobs based on priority, location, and skill set.
• Monitoring work progress and making adjustments to schedules as required.
• Liaising with tenants, operatives, subcontractors, and internal teams.
• Ensuring appointments are completed within agreed service levels and KPIs.
• Updating and maintaining accurate records on internal systems.
• Handling incoming calls and queries relating to repairs and maintenance works.

Essential Requirements:

• Previous experience in a Planning or Scheduling role within Social Housing, Repairs, Maintenance, or Property Services.
• Strong understanding of responsive repairs and maintenance processes.
• Excellent organisational and communication skills.
• Ability to work in a fast-paced environment and manage changing priorities.
• Competent IT skills and experience using scheduling or workforce management systems.
• Strong customer service skills and attention to detail.