Job Description

Location: Immingham Docks

Pay Rate: 13.21per hour

Hours: 40 hours per week / Monday to Friday

Are you organised, proactive, and passionate about delivering outstanding customer service? We're looking for an Operations Customer Service Coordinator to join our team and support the smooth running of our operations while ensuring a first-class customer experience.

This is a varied and fast-paced role where you'll play a key part in supporting operational activities, managing processes, and building strong relationships across internal teams and external stakeholders. You'll help ensure efficiency, safety, and continuous improvement within the department.

Operations & Customer Service:

• Become fully proficient in company systems, ensuring compliance with internal and legislative requirements
• Maintain accurate records and provide updates to the Line Manager when required
• Monitor process timelines, identifying and escalating any potential delays
• Work collaboratively with internal and external stakeholders to maintain high levels of customer satisfaction
• Review and act on operational reports provided by the Data Analyst team

Team Collaboration & Support:

• Support a positive, engaged, and productive team environment
• Assist colleagues across the team during peak periods or absences
• Liaise with stakeholders to support effective and efficient solutions

General Responsibilities:

• Provide day-to-day operational support to ensure activities run efficiently
• Escalate operational issues or risks to the Line Manager promptly
• Follow established workflows and suggest improvements where appropriate
• Contribute to a culture of continuous improvement through feedback and ideas

Health, Safety & Compliance:

• Support adherence to health and safety policies and procedures
• Monitor the working environment, identifying and reporting potential hazards
• Participate in briefings and raise any safety concerns
• Stay up to date with company policies and operational standards

Development & Flexibility:

• Identify and address personal training needs to enhance performance
• Demonstrate flexibility to support other areas of the team when required

• Strong organisational skills with the ability to use initiative and work independently
• Excellent communication skills, both verbal and written, with strong numeracy and literacy
• Ability to work effectively with colleagues to ensure tasks are completed efficiently
• Good time management skills with the ability to prioritise workload
• Strong relationship-building skills with a collaborative approach
• A positive, forward-thinking attitude
• Customer-focused mindset with a solution-driven and approachable manner
• Ability to remain calm and effective under pressure
• Previous customer interaction experience
• Knowledge of the shipping/logistics industry (desirable)

Qualifications

Full UK Driving License

S93

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.