Job Description

A Housing Association is currently looking for a Building Manager on a temporary basis for about three months with potential of a permanent opportunity.

Key responsibilities are as follows

Collaborate effectively with residents and housing officers to address the unique needs of each scheme.

Proactively manage communal spaces, addressing issues and ensuring resident satisfaction.

Utilise your understanding of buildings and service charges to optimise service delivery

Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts. As well as ensure FRA actions are kept to a minimum and resolved quickly.

Get to know the residents through joint meetings and resident meetings, fostering a sense of community.

Identify, track and progress communal repairs until completion. Keeping residents and internal colleagues updated on progress.

Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary.

Proactively manage Anti-Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated.

Collaborate with the repairs and assets team to improve the delivery of reactive and planned work.

Effectively resolve disputes or complaints, providing clear and well-written communication to various audiences.

Work in collaboration with housing officers to ensure consistent service delivery to residents.

Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents.

PAYE 21.59 Umbrella 28.56

Essential requirements

Must have worked in a similar role within Housing previously

Proven ability to work collaboratively with housing officers and other team members.

A solid understanding of buildings, service charges, and communal area management.

Excellent customer service skills with a proactive and resident-focused approach.