Soft Services Manager, Housekeeping, PFI Hospital site in Oxford
Your new company
An established facilities services provider is working with a major healthcare site to appoint an experienced Soft FM Manager. This is a high-impact operational leadership role, managing large frontline teams and ensuring compliant, high-quality service delivery within a complex healthcare setting.
Your new role
Reporting into a senior leader within Soft FM, you will take ownership of domestic, porterage and security services, leading teams to create safe, clean and welcoming environments for patients, staff and visitors.
This position has responsibility for a sizeable, multi-shift workforce and a significant soft services budget. You'll be a visible, hands-on leader, balancing people management, client engagement and performance compliance across a live healthcare contract.
Key focus areas include:
- Operational excellence
- Team engagement and development
- SLA and compliance delivery
- Client and stakeholder relationships
- Health & safety leadership
Key Responsibilities:
- Lead, motivate and develop large operational teams across cleaning, porterage and security services
- Ensure services consistently meet contractual SLAs and healthcare compliance standards
- Plan and resource service delivery, including managing contingencies
- Monitor performance, trends and KPIs, driving continuous improvement
- Manage budgets, labour hours and forecasts
- Oversee recruitment, training, absence management, retention and conduct
- Maintain strong client relationships and act as an escalation point when required
- Ensure compliance with health & safety, COSHH and relevant legislation
- Support a positive, inclusive workplace culture aligned to organisational values
What you'll need to succeed Essential:
- Strong people leadership experience within facilities or services
- IOSH Managing Safely (or equivalent)
- Ability to manage workloads, rotas and performance against contractual demands
- Confident communicator with strong stakeholder management skills
Desirable:
- Experience within healthcare or similarly regulated environments
- Project or change management exposure
- Understanding of COSHH
- SIA Frontline Licence (or willingness to apply)
What you'll get in return - Opportunity to lead a large, established team on a flagship healthcare contract
- High-profile role with visibility at senior management level
- Values-led organisation with a strong focus on safety, teamwork and integrity
- Initial interim contract with potential for long-term career development within a growing facilities services business
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.