Job Description

Your new company
Working for a division of the Health and Social services group within the Welsh Government.

Your new role

• Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Deal with sensitive telephone discussions and queries with service users.
• Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Working with complex CRM systems.

• Excellent customer service skills, active listening skills and showing empathy and understanding.
• High level of administrative experience, along with any case management experience
• Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages.
• Must pass a DBS check

• £15.10 per hour
• Temporary role for an initial period of 6 months, with a possible extension
• Hybrid working, 2 days in office once training is complete.
• 37 hours per week
• DBS check will be covered by agency.