Help Desk Assistant

Starting ASAP - Swansea - Hybrid Working - Must pass DBS Check - Welsh Essential

Your new role

Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users.

Categorise and Prioritise: Classify incidents based on impact and urgency.

Troubleshoot: Use technical knowledge to diagnose and resolve issues.

Escalate: Refer complex or unresolved cases to higher-level support.

Update Tickets: Maintain detailed records of incident progress.

What you'll need to succeed

Ability to communicate in the medium of Welsh (desirable)
Basic understanding of helpdesks, platforms and underlying technologies.
Excellent customer service skills
Think critically and creatively to find solutions.

What you'll get in return

£17.01 per hour
12 week temporary role with possible extension
Hybrid working
DBS check is covered by agency.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply Now

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