Job Description

Community Safety Coordinator -Eastleigh (Office-based) Full-time Temporary role for approximately 4 months- 13.90 per hour

About the Role

We are seeking a compassionate and customer-focused individual to join a busy Business Support team in a vital service organisation. This telephone-based role involves supporting members of the community, including vulnerable individuals, by coordinating home visits in response to referrals.

You will play a key role in ensuring individuals receive the guidance and support they need, helping to arrange appointments and provide reassurance throughout the process.

Key Responsibilities

• Handling incoming and outgoing calls to members of the public
• Booking, rescheduling, and managing appointments for home safety visits
• Responding to referrals and accurately capturing relevant information
• Updating internal databases with clear and precise records
• Sending appointment confirmations and supporting correspondence
• Listening carefully for any safeguarding concerns and escalating where appropriate

What We're Looking For

• Strong communication skills with a professional and empathetic telephone manner
• Experience in a call handling or customer service environment
• High attention to detail with accurate data entry skills
• Ability to manage sensitive conversations with care and empathy
• Awareness of safeguarding principles (desirable but not essential)
• Confident using IT systems and managing multiple tasks

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.