Job Description

Helpdesk Support Officer

A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.

Key Responsibilities

Manage and monitor facilities and maintenance requests through the CAFM (Civica) system

Coordinate works with contractors and internal teams

Prioritise and track jobs, ensuring service standards and response times are met

Escalate delays, risks, and outstanding issues where required

Raise purchase orders and support invoice processing and reconciliation

Maintain accurate records and assist with reporting and data management

Deliver a high standard of customer service to stakeholders, contractors, and service users

Requirements

Minimum 2 years' experience in an administrative, helpdesk, or data entry role

Strong IT skills and confidence working across multiple systems

Excellent communication and customer service skills

Ability to manage competing priorities and work effectively under pressure

Strong attention to detail and organisational skills

Desirable

Experience within Facilities Management, Property Services, or a similar environment

Knowledge of CAFM systems, ideally Civica

Experience liaising with contractors and service providers

This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.