Job Description

Your new company
A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role

• Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
• Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
• Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
• Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
• Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
• Agreeing short-term payment plans when needed and ensuring they are followed through.
• Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
• Prioritising accounts based on ageing and risk to maximise collections.
• Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
• Escalating complex cases where appropriate while owning day-to-day collection activity.
• Balancing firmness with great service to achieve positive outcomes for both the business and the customer.

• Someone who thrives in a high-volume phone-based role.
• Confident, persuasive communication skills.
• A target-driven mindset with strong attention to detail.
• Ability to stay calm, professional, and customer-focused.
• Experience in collections & credit control.