Job Description

Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail? Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities?

We are recruiting for a temporary Customer Services Advisor to join a successful business in the Malton area. This role would suit someone who enjoys speaking to customers over the telephone, can build rapport quickly and is happy working through outbound calls in a professional and friendly way.

The role has become available to support the business with a busy project, contacting customers to follow up on lapsed leads, complete surveys and make sure customer information is accurate and up to date.

What the Temporary Customer Services Advisor job involves

You will be making outbound calls to customers, speaking to them about previous enquiries, gathering feedback and updating the internal system accurately.

Your responsibilities will include:

• Making outbound calls to existing and previous customers

• Following up on lapsed leads and previous enquiries

• Completing customer surveys and gathering useful feedback

• Updating customer records accurately on the system

• Identifying potential opportunities for the team to follow up

• Providing a professional, helpful and friendly customer experience

• Supporting the wider team with general administration where required

This is a varied temporary Customer Services Executive role where communication, accuracy and a positive attitude will be key. You will be representing the business when speaking to customers, so a professional telephone manner and the ability to build trust quickly will be important.

Skills required

We would be keen to speak with individuals who have previous experience within customer service, sales support, telesales, call handling or administration.

• A confident and professional telephone manner

• Strong communication and listening skills

• Good attention to detail

• Accurate data entry and administration skills

• A proactive and organised approach to work

• The ability to build rapport with customers quickly

• Confidence making outbound calls as part of your day-to-day role

• Good IT skills and the ability to update systems accurately

Other information

• This is a temporary role based in the Malton area, working for a well-established and supportive business.
• Monday to Friday with car parking available
• Due to the location, your own transport is essential

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Business.

Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data.

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