Job Description

Resident Associate (FTC ASAP until Feb 2027)

5 days per week 37.5 hours

Wembley, HA9

£30k pa pro rata

This large modern residential estate in Wembley is looking for a Resident Associate to support the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents and working front of house to enhance the experience of the resident. Duties will include ensuring a full knowledge of apartment and communal area systems, working closely with the Defects Resolution Team to ensure any issues are rectified in a timely manner, carrying out daily inspections of the development to ensure they are to company standard and supporting the Development Manager with required health and safety compliance, ensuring that all move in’s & move out’s are co-ordinated with the relevant company function and third parties, continually working with the Resident Manager to implement cost and time efficiencies to deliver on P&L targets, attending and carrying out all required apartment inspections to deliver the required company expectations, ensuring post-PC snagging items are kept to a minimum and are dealt with in a timely manner, and supporting the Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager. The ideal candidate should have excellent communication and people skills, good IT skills, and prior experience in customer facing roles, ideally from hotel, retail, student accommodation or residential sectors. ARLA / AIRPM qualifications or similar – desirable but not essential. Working hours are five days per week between Monday and Sunday, working 7.5 hours per day. The rota start time and finish time will vary between the office hours of 8am and 8pm. This is a Fixed Term Contract starting ASAP until February 2027