Job Description

Housing Officer

• Location: Brent
• Job Type: Full-time temp until March 2027
• Rate of pay: 22.41 PAYE or 29.51 Umbrella per hour

We are seeking a Housing Officer to oversee a portfolio of housing, ensuring high-quality tenancy management, maximising tenant satisfaction, and maintaining compliance with all statutory and regulatory requirements. This role is pivotal in managing the tenant journey from let to re-let, ensuring tenants live in safe, suitable, and affordable homes.

Day-to-Day Responsibilities:

• Manage all aspects of the tenancy lifecycle, ensuring a high level of service and tenant engagement.
• Handle complex cases with a proactive and commercial approach to deliver successful outcomes.
• Maintain up-to-date and accurate resident records and data, ensuring all interactions are recorded
• Act as the primary contact for the landlord, maintaining strong relationships with tenants and stakeholders.
• Lead on estate walkabouts, community meetings, and action plans, ensuring high standards and timely completion of works.
• Promote digital inclusion, assisting tenants in using online platforms for rent payments and service requests.
• Support tenants in financial management, ensuring access to benefits and services to meet their rental obligations.
• Conduct regular health and safety inspections, focusing on compliance and tenant safety.
• Manage legal processes related to tenancy enforcement and represent the landlord in court cases as necessary.
• Develop a deep understanding of tenant support needs, linking them to appropriate services.
• Manage anti-social behaviour and other community issues effectively, using a trauma-informed approach.

Required Skills & Qualifications:

• Proven experience in housing or tenancy management.
• Strong understanding of housing laws and tenant rights.
• Excellent communication and interpersonal skills.
• Ability to work independently with a high degree of autonomy.
• Proficient in using IT and communication systems for mobile working.
• Experience in handling legal aspects of tenancy and property management.

To apply for the Housing Officer position, please submit your CV detailing your relevant experience in this role.