Job Description

Registration Officer - 6 Months FTC

Please see job description for more information 

Role Purpose

This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation.

You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.

We are seeking someone who demonstrates:

A passion for delivering excellent customer service, engaging with applicants, registrants, and internal and external stakeholders through various communication channels.

Strong organisational skills, with the ability to manage a varied workload in a fast-paced and evolving environment.

A proactive and collaborative approach, able to work independently while contributing effectively to team goals.

Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence.

We welcome applications from candidates who feel this role aligns with their skills and experience. Prior regulatory experience is not essential.

Key Accountabilities

Please note this is not an exhaustive list, and the post holder may be required to undertake other relevant duties as needed.

First-line support: As a first point of contact, you will need to provide efficient, friendly, and helpful support to members of the public, applicants, registrants, and stakeholders.

Application processing: Manage a caseload of applications, including:

Responding to enquiries

Data entry and validation

Reviewing applications and documentation

Processing payments

Drafting correspondence

Updating the public-facing register

Liaising with external assessors and universities

Facilitating interviews

Drafting outcome letters

Complex case handling: Conduct reviews and assessments of sensitive or complex applications, perform quality assurance checks, make effective decisions, and carry out investigations where required.

Performance standards: Ensure all work is completed in line with service level agreements (SLAs) and key performance indicators (KPIs).

Register integrity: maintain the integrity and accuracy of the GOC register.

Essential Skills/Experience/Qualifications 

Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)

Experience working in a customer service environment

Excellent attention to detail

Strong written and verbal communication skills

Ability to work independently and manage competing priorities

Adaptable and methodical approach to learning new tasks

Positive and consistent attitude

Ability to manage high volumes of similar tasks with focus and accuracy

Collaborative team working skills

Closing date for applications is 21 June 2026 11:59pm, please note we reserve the right to close the role early dependent on number of applications.

Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.

REF-(Apply online only)