Job Description

Job Title: Customer Written Support Executive (Temporary x3)

Location: Office-based

Contract: Temporary starting 15th June until end of October with potential permanent opportunities.

Working Hours: Monday to Friday with shifts between 8.00am and 6.00pm (Either 8.00 5.30, or 9.30-6.00). Occasional weekend cover required (9.00am-5.00pm) with time off in lieu during the week.

Pay: £13 per hour plus holiday pay, weekly pay on a Friday.

We are seeking three temporary Customer Written Support Executives to support a busy team through to the end of October. This role is heavily focused on written communication, requiring individuals who are highly articulate, emotionally intelligent, and confident managing sensitive customer situations in writing.

Key Responsibilities:

• Managing high volumes of customer email correspondence.
• Handling and responding to complaints with professionalism and empathy.
• Dealing with sensitive customer issues, ensuring tone and accuracy are consistently high.
• Processing ATOL-related queries and administrative requirements.
• Completing internal change forms accurately and efficiently.
• Coordinating and sorting customer meal choices where required.
• Responding to UK rail enquiries and supporting travel-related queries.

Skills and Experience Required:

• Exceptional written communication skills with strong attention to detail.
• Proven experience handling customer complaints, ideally in a written or digital environment.
• Ability to demonstrate empathy and emotional intelligence in challenging situations.
• Comfortable working in a fast-paced, high-volume environment.
• Strong organisational and administrative skills.
• Digitally confident with the ability to manage multiple systems.
• Professional and personable communication style.

If this sounds of interest, don't hesitate in applying as we are currently shortlisting for the position.