Job Description

Shape the Future of Digital Commerce Operations! 🚀

Are you a data-driven PMO professional who loves turning complex operational data into powerful, executive-ready narratives? A premium, global brand is looking for a Performance Insights & Reporting Manager to join their European D2C Centre of Excellence (CoE) team.

The Logistics

Role Type: 6-Month Contract (running until December 31, 2026)

Work Location: Chertsey, Surrey

Working Model: Hybrid

Why This Role?

This isn't just a numbers-crunching job. You will own the operational performance narrative end-to-end for a massive, multi-market digital commerce ecosystem. Operating at the cutting edge of digital operations, you will act as the final quality gate for leadership reporting, governance, and AI-driven automation initiatives.

What You'll Do:

Own the Metrics: Define, govern, and standardise calculation logic and operational KPIs across multiple European markets.

Validate & Champion Insights: Critically review automated and AI-generated reports, turning raw data into strategic "so-what" guidance for senior and C-level leadership.

Drive Continuous Improvement: Diagnose delivery gaps (SLAs, backlogs, throughput) and proactively build the future reporting enhancement roadmap.

Who You Are:

A power user of Jira, Confluence, and Excel.

Experienced with 5+ years in project/programme management and 3+ years in analytics/BI (ideally in a digital operations or multi-market environment).

Globally-minded, conceptually fluent in what automation/LLMs can deliver, and an expert at data storytelling.

Ready to elevate your career with a market leader? Apply today to join a high-performing team focused on continuous digital innovation!

Randstad Technologies is acting as an Employment Business in relation to this vacancy