Job Description

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association.

You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business .

You will receive:

• 18 P/H
• 3 months worth of work (covering long term sickness)
• 37 hours a week

The successful canddiate will be responsible for:

• Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes
• Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement

You will need:

• Experience in a customer facing role with strong face to face and telephone skills
• You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester
• Data Entry
• Social Housing experience (desirable but not essential)
• Compliance and building safety experience (desirable but not essential)

If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)!

INDPS