Job Description

4Recruitment Services are seeking to recruit a Housing Complaints Investigator to work in our Complaints and Casework team. The role will ensure you deliver a high quality complaints service to the clients customers.

Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Responsible for undertaking corporate and where required statutory complaint investigations in accordance with relevant policies and legislation.
• Work with a great team in the Democratic and Corporate Governance department covering those complaints which have been escalated to stage 2 of the Council s complaint process and require investigating and drafting on behalf of the Corporate Directors.
• Have the opportunity to mentor and advise colleagues in other departments on complaints management and assist them in using the learning from complaints to drive service improvements.
• Provide complaints training to colleagues across the Council and liaise with key bodies and partner agencies to obtain information and answer queries in relation to complaint investigations.

ESSENTIAL REQUIREMENTS INCLUDE:

• Ideally require candidates with extensive local authority complaints experience
• Experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders.
• Comprehensive knowledge of the corporate complaints process and associated legislation.
• Experience in undertaking complex investigations, drafting comprehensive responses and working with colleagues at all levels within an organisation.
• Excellent communication and analytical skills and a good standard of spoken and written English to communicate with audiences at different levels and produce clear and concise complaint responses.
• Basic DBS check

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)