Job Description

Working Hours: 37 hours per week - full-time office-based only; hybrid working is not available for this role

We are looking for an experienced, organised and confident Senior Business Support Officer to join our Family Solutions team. This is a front-facing role, where you will interact regularly with members of the public, partner agencies and stakeholders, providing clear, helpful and professional support at all times. You will work autonomously, taking responsibility for a range of work areas, and will supervise administrative staff as required. You will play a key part in supporting the development of Family Hubs, service improvement projects and change management work across Children's Services.

This role is based full-time in our office - remote or hybrid working arrangements are not possible, so you must be available to work on-site during agreed hours (Monday to Friday, 9AM - 5PM)

• Deliver high-quality administrative support to the Business Improvement and Support Manager and wider team, including developing administrative processes and supporting service planning and delivery.
• Provide line management to administrative staff: ensure effective service delivery, arrange training, complete annual reviews and support their development.
• Act as a first point of contact: handle enquiries from the public and partner agencies, responding clearly and accurately, and signposting appropriately where needed.
• Organise events, meetings and trips; prepare reports, collate annual documents, strategies and plans, ensuring all deadlines are met.
• Manage financial tasks: process orders, assign budget codes, maintain income/expenditure records, handle petty cash, reconcile bank statements monthly and prepare information for audit.
• Support HR processes: assist with recruitment (input vacancies, prepare for interviews, provide day-of support), arrange temporary/casual cover and process timesheets.
• Manage information systems, produce statistical data and analysis, and maintain accurate registers and records.
• Attend strategic meetings, contribute to planning discussions, and ensure key information is communicated effectively across the service.
• Comply with all council policies including safeguarding, health and safety, data protection, equality and diversity, and financial regulations.
• Promote the council's commitment to safeguarding children, young people and vulnerable adults, and report any concerns promptly.

• Essential: NVQ Level 3 or equivalent qualification; proven experience in a business support or administrative role, ideally within a public service or similar setting.
• Experience of supervising or supporting the development of other staff members.
• Strong customer service skills - confident in front-facing interactions, with the ability to communicate clearly and professionally with people from all backgrounds.
• Excellent organisational skills, with the ability to manage multiple tasks, meet deadlines and work with minimal supervision.
• Good numerical ability and experience of basic financial processes.
• High level of accuracy, with a commitment to confidentiality and data security.
• IT literacy - proficient in Microsoft Office and able to learn new systems quickly.
• Valid driving licence (subject to DVLA check); must hold business use car insurance and valid MOT certificate (where applicable).
• Willingness to work full-time on-site and adapt to changing priorities as required.

• Car allowance: Mileage only - no lump sum payment.
• You will be required to complete training and maintain professional development through annual reviews.
• All appointments are subject to relevant checks, including safeguarding and employment history.

Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.