Job Description

This role has a starting salary of £11,514 per annum (pro rata to £27,634 FTE), based on a 15 hour working week.

We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library.

Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff)

Option to buy up to 10 days of additional annual leave

A generous local government salary related pension

Up to 5 days of carer's leave and 2 paid volunteering days per year

Paternity, adoption and dependents leave

An Employee Assistance Programme (EAP) to support health and wellbeing

Learning and development hub where you can access a wealth of resources

Wellbeing and lifestyle discounts including gym, travel, and shopping

A chance to make a real difference to the lives of our residents. About the Role

Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful.

Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key.

Your responsibilities will include:

Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers

Support and assess volunteer needs and lead on the delivery of training

Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council

Helping with reading recommendations

Creating new themes for book displays

Maintaining, presenting, and processing book stock

Leading craft events, Rhymetime, and Storytime sessions

Engaging with schools to organise visits and class assemblies

Assisting with or leading activities for both children and adultsYour Application

In order to be considered for shortlisting, your application will clearly evidence the followingskills:

Proven experience in providing or receiving excellent customer service.

Evidence of observing or contributing to a community service that made a positive impact.

Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame WorkTo apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience:

What has motivated you to apply for the Surrey Library Service? (150 words)

Can you please provide an example when you either provided, or received, excellent customer service? (150 words)

Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words)

Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words)If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story.

The job advert closes at 23:59 on 28/06/2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs