Job Description

Job Type: Locality Officer

Location: Thatcham, Berkshire

Contract Type: Temporary

Hours: 37 per week (Mon-Fri, 8:30am-5:00pm)

Pay Rate: £15.55 per hour

Start Date: 15 June 2026

End Date: 10 September 2026

About the role

We are seeking a proactive and customer-focused Locality Officer (Housing) to deliver a high-quality housing management service across a mixed-tenure locality.

You will play a key role in supporting safe and sustainable neighbourhoods, working directly with residents and partner agencies to resolve housing issues and improve community outcomes.

This is a varied role requiring strong communication, problem-solving skills, and a commitment to delivering excellent customer service.

Key responsibilities

Manage a complex housing caseload and deliver timely, effective case resolutions

Deal with housing management issues including ASB, tenancy breaches, fraud, safeguarding, and neighbourhood concerns

Carry out estate inspections and support improvements to local housing environments

Ensure compliance with housing legislation, policies, and landlord responsibilities

Work proactively on health & safety and compliance matters

Build strong relationships with residents, stakeholders, and partner agencies

Contribute to improving customer satisfaction and service delivery  What we're looking for

Experience in housing management or a similar customer-facing housing role

Strong case management and problem-solving ability

Good understanding of housing issues and safeguarding (desirable)

Excellent communication and interpersonal skills

Ability to manage a busy workload and work independently

Full UK driving licence and access to own vehicle (essential) Apply now

Email: (url removed)

Telephone: (phone number removed)