Job Description

Location: West LondonContract: Temporary Hours: Monday to Friday Salary: £13.85 -£14.80 per hour

Immediate start availalble

About the Role

We are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.

The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.

Key Responsibilities

• Lead and supervise the concierge team, ensuring exceptional customer service at all times.
• Act as the primary point of contact for residents, guests, contractors, and managing agents.
• Oversee front-of-house operations and ensure the reception area is presented to the highest standard.
• Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.
• Coordinate contractor access, deliveries, and visitor management procedures.
• Ensure all health and safety, security, and emergency procedures are followed.
• Maintain accurate records, reports, and handover documentation.
• Foster a welcoming, safe, and professional environment for all residents and visitors.

Requirements

• Previous experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a residential, hospitality, or luxury service environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and customer-focused approach.
• Ability to remain calm and effective in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Good IT literacy and experience using building management or concierge systems.

Desirable

• Experience within a high-end residential development.
• Knowledge of health and safety and security procedures.
• First Aid qualification.