Job Description

Location: Arlington, London NW1
Pay: 17 per hour
Start Date: 6th July
Full-time / Temporary (with potential to extend)

We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions.

• Proactively manage a caseload of rent accounts in arrears
• Contact tenants to collect outstanding debts via phone, email, and written communication
• Assess financial circumstances and agree realistic payment plans
• Monitor and review repayment arrangements to ensure compliance
• Take appropriate recovery action where agreements are not maintained
• Liaise with internal teams and external agencies where necessary
• Maintain accurate and up-to-date case records

• Proven experience in income collection / debt recovery is essential
• Strong background in managing arrears and negotiating payment plans
• Confident communicator with excellent negotiation skills
• Able to handle difficult conversations professionally and empathetically
• Highly organised with good attention to detail
• Experience within housing or local authority is desirable but not essential

• Competitive hourly rate of 17 per hour
• Immediate start (6th July)
• Opportunity to build experience within a reputable organisation
• Supportive team environment

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.