Job Description

Assistant - Visual Impairment Support

Location: Barking
Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site in Barking)
Pay: 15.00 per hour
Contract: Initially 3 months (with funding secured for up to 3 years)

About the Role

We're seeking a compassionate and proactive Assistant to provide dedicated support to a visually impaired colleague within our client's Customer Service team.

Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more.

Key Responsibilities

• Provide 1:1 support to enable effective completion of daily tasks
• Assist with navigation of websites, systems, and digital platforms
• Support with saving documents and managing files
• Carry out data protection checks to ensure service users are correctly identified
• Communicate clearly and effectively at all times
• Follow instructions and adapt support based on individual needs
• Assist with developing skills (upskilling) where required
• Demonstrate patience, understanding, and active listening

Systems & Training

Full training will be provided on internal systems, such as:

• FreshDesk
• OpenHousing
• Payment and telephony systems

You will be expected to confidently support the use of:

• Microsoft Teams
• Word, Excel, Outlook
• SharePoint & OneDrive

Candidate Profile

We are looking for someone who:

• Is IT literate and confident navigating multiple systems
• Has strong communication and interpersonal skills
• Is patient, reliable, and attentive to detail
• Can follow direction while working collaboratively
• Has a proactive and supportive approach
• Ideally has experience in support work or similar environments (desirable but not essential)

Working Arrangements

• Based full-time on-site in Barking
• You will need to be flexible to align with the employee's schedule
• Please note: when the employee is on annual leave, you will not be required to work, and you will be expected (where possible) to align your leave accordingly

Recruitment Process

Interview Date: 14th August 2026
The selection process will include:

1. Interview with the Team
2. IT and troubleshooting assessment
3. Final meeting with the employee you will support

If you are a supportive, tech-savvy individual with a passion for empowering others in the workplace, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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