Job Description

Planner

Based in Lambeth

Temp-Perm

Fully Office based

About the Role

We are seeking an organised and proactive Planner to join our social housing team. The successful candidate will be responsible for scheduling and coordinating repairs, maintenance, and operational works to ensure excellent service delivery to residents and clients.

Working closely with operatives, supervisors, subcontractors, and residents, the Planner will ensure appointments are efficiently arranged, resources are effectively allocated, and all works are completed within agreed service levels and contractual requirements.

Key Responsibilities

Schedule and allocate repair, maintenance, and void property works to operatives and subcontractors.

Manage diaries and workloads to maximise productivity and meet performance targets.

Liaise with residents to arrange, confirm, and amend appointments as required.

Monitor job progress and make adjustments to schedules in response to changing priorities.

Ensure emergency, urgent, and routine repairs are appropriately prioritised.

Maintain accurate records within internal systems and databases.

Communicate effectively with operatives, supervisors, and client representatives regarding work allocation and job status.

Track outstanding works and follow up to ensure timely completion.

Identify scheduling conflicts and proactively implement solutions.

Support the delivery of contractual KPIs and service standards.

Handle resident enquiries professionally and provide updates on repair appointments.

Produce reports and planning information as required by management.

Skills and Experience

Essential

Previous experience in a planning, scheduling, or coordination role.

Experience working within social housing, repairs and maintenance, construction, or a similar service environment.

Strong organisational and time management skills.

Excellent communication and customer service abilities.

Ability to work effectively in a fast-paced office environment.

Competent in Microsoft Office applications, particularly Outlook, Excel, and Word.

Ability to prioritise workloads and manage multiple tasks simultaneously.

Strong attention to detail and problem-solving skills