Job Description

Customer Service Advisor (Repairs Team)

Bristol, BS4

15.06 per hour

4 month temporary contract with potential for extension

We're currently recruiting on behalf of our local government client for a Customer Service Advisor to join a busy and fast paced repairs coordination team.

This is an excellent opportunity for someone with a background in customer service or administration who enjoys problem-solving, multitasking, and delivering a great customer experience.

What You'll Be Doing

In this role, you'll be at the heart of the operation, helping ensure repairs are scheduled efficiently and customers are kept informed at all times.

Please note that this role will be based onsite in the office full time for 3 months, and then progress to a hybrid position working 3 days a week in the office and 2 from home.

Key responsibilities include:

• Handling incoming customer enquiries and providing clear, friendly support
• Logging and prioritising repair requests accurately
• Scheduling and coordinating work for field-based teams
• Keeping customers updated on appointments, delays, and changes
• Monitoring repair jobs throughout the day and resolving issues proactively
• Liaising with contractors, operatives, and internal teams
• Maintaining accurate, real-time updates across internal systems

What We're Looking For

• Experience in customer service, contact centre, or administrative roles
• Strong organisational skills and the ability to manage multiple tasks
• Excellent communication skills and a professional phone manner
• Confidence working in a fast-paced, reactive environment
• Good IT skills and strong attention to detail
• A proactive, team-focused approach
• Previous experience in repairs, housing, or scheduling would be beneficial but is not essential.

If you're looking for your next opportunity in customer service or administration and enjoy working in a role where you can make a real difference day-to-day, this could be a great fit for you so apply now!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.