Job Description

Job title: Technical Programme Manager - Workstream Lead

Contract: 6 Months

Location: London (Paddington, Hybrid)

IR35: Inside

Sector: Retail

As a Technical Programme Manager, you support complex cross team initiatives and programmes, ensuring work progresses smoothly through effective planning, coordination and removal of delivery impediments.

As a programme manager you will be accountable for leading the end to end delivery of a defined workstream on the client implementation of SAP. You will build and manage the plan ensuring successful delivery across design, build, test, deployment, and stabilisation. You help identify pain points and delivery inefficiencies, support agile ways of working, and strengthen sequencing, dependency management and escalation mechanisms within and across teams. You provide practical delivery support through tracking progress, coordinating ceremonies, managing programme budgets, supporting release activities and ensuring clarity of priorities.

Working closely with business process owners, solution architects, functional and technical teams, data and integration leads, and third-party partners, you will drive execution across the full delivery lifecycle helping to maintain delivery flow, transparency and discipline, managing risks, decisions, and trade-offs to achieve a successful business-ready implementation.

Key accountabilities, responsibilities, and measures

* Lead the end-to-end delivery of an SAP workstream or module, ensuring scope, plan, and deliverables are aligned to programme objectives.

* Translate function and technical requirements and solution design decisions for the assigned SAP module into clear, executable workstream plans.

* Establish and maintain workstream governance, delivery cadence, status reporting, RAID management, and decision forums, ensuring the client Way of Delivery standards and practices are achieved

* Drive team delivery effectiveness by identifying pain points and inefficiencies within teams, actively removing blockers to improve delivery flow.

* Support effective agile ways of working, including planning, ceremonies, prioritisation and delivery discipline.

* Manage dependencies across other SAP workstreams, legacy systems, integration points, data migration activities, and third-party suppliers.

* Proactively identify, manage, and escalate risks, issues, and decisions, driving timely mitigation and resolution.

Assess the impact of changes to scope, process design, timelines, or dependencies and communicate implications clearly to stakeholders.

* Drive delivery transparency and track and communicate team delivery progress, supporting clarity of priorities, milestones and outcomes.

* Coordinate workstream activities through design, build, SIT, UAT, cutover, deployment, and hypercare, ensuring readiness for go-live and transition into support.

* Drive capability development, contributing to continuous improvement across people, process and tooling.

Key skills

* Strong delivery coordination skills and project/ programme management experience

* Demonstrated experience leading large-scale implementation delivery across business processes, cross-functional teams, and multiple project phases.

* Strong understanding of SAAS product delivery lifecycles, process design, integrations, data migration, testing, and deployment activities. - SAP experience preferred

* Good working knowledge of programme management tooling such as Jira, (url removed)

* Ability to identify delivery pain points and inefficiencies and actively remove blockers.

* Solid understanding of agile ways of working, including planning, ceremonies and prioritisation.

* Strong sequencing and dependency management capability, supporting cross team coordination.

* Delivery tracking and facilitation skills, ensuring progress, risks and issues are visible.

* Effective escalation awareness, knowing when and how to surface risks.

* Collaborative working style, partnering closely with Product and Engineering colleagues.

* Financial and commercial awareness, supporting efficient delivery and value for money.

* Learning mindset, seeking continuous improvement across people, process and tools.

* Excellent communication and stakeholder management skills, including the ability to influence senior business and programme leadership.

Key relationships and stakeholders

* Programme Leadership - Guidance, prioritisation and escalation support.

* Product Manager / Senior Product Manager - Day to day coordination on planning, priorities and delivery progress.

* Engineering Managers and Engineers - Collaboration on execution, impediment removal and dependency management.

* Global process owners - Day to day coordination on planning, priorities and delivery progress including business risks and trade off decisions

* Workstream leads - Shared coordination, learning and consistency of delivery practices.

* Architecture, Platform and Security teams - Input to resolving dependencies and delivery constraints.

* Business stakeholders (as appropriate) - Communication of delivery progress and issues.

* Suppliers or third party teams (where applicable) - Operational coordination at team level.

* TPM Community - Learning, support and continuous improvement.

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