Job Description

Join our Team as a Helpdesk Operator (14 Month FTC) at Aspire Defence Services Limited (ADSL)

Salary: Up to £26,900 per annum

Hours: 37.5 hours per week, no weekends

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Helpdesk Operator (14 Month FTC) to be part of our exciting journey. As the first point of contact, you will act as a central communication hub, supporting customers and internal teams while ensuring all calls, incidents, and requests are accurately recorded and managed in line with company processes.

What We Offer:

Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday

Pension Plan: Contributory Company Pension Plan matched up to 6%

Insurance: Individual life assurance and personal accident cover

Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets

Reward and Recognition: Celebrate outstanding achievements

Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

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You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems.

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You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet key performance indicators.

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You will be supporting communication across the business, including incidents and military exercises, acting as a central coordination point.

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You will be maintaining accurate records, producing reports, and updating systems in line with escalation processes and company requirements.

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You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery.

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You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards.

What We’re Looking For:

Qualifications: You will have English and Maths GCSEs at grade C or above, supporting your ability to communicate effectively and manage administrative tasks accurately.

Experience: You will have proven experience within a customer service environment, demonstrating the ability to work both independently and as part of a team, meeting targets and deadlines while delivering high levels of service.

Skills: You will demonstrate strong interpersonal and communication skills, an excellent telephone manner, and the ability to work under pressure, alongside strong administration skills and confidence using Microsoft Office packages.

Experience & Knowledge:

Experience working within a customer service or helpdesk environment.

Knowledge of administrative systems and accurate data entry processes.

Understanding of working within a fast-paced environment with multiple priorities.

Desirable:

NVQ or equivalent qualification in Customer Service.

Full UK driving licence.

Understanding of facilities management or contract-based environments.

Skills:

Ability to communicate clearly and build effective working relationships across teams and with customers.

Customer-focused approach with a commitment to delivering high-quality service.

Ability to understand organisational goals and adapt to change within the business.

Additional Information:

Our garrisons are tobacco-free working environments.

Security clearance is required prior to starting with us.

We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.

Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire