Job Description

Business Analyst Retail. Digital and In Store Experience

We are looking for a Business Analyst to support a major retail transformation across in store and digital channels.

This role is hands on. It needs someone who can get into the detail quickly and work closely with teams on site.

3 days per week on site in London office - This is a firm requirement.

What you will be doing

• Work across EPOS and front end till systems. Focus on how they operate today and where they can be improved
• Shape and define UI and UX improvements. Make the customer journey faster and simpler
• Support design, discovery and research. Look at what next looks like in retail. Especially around speed and seamless checkout
• Contribute to ecommerce and omnichannel work. Including click and collect, checkout journeys and product placement
• Support smaller workstreams including e invoicing and VAT related changes
• Work closely with stakeholders in workshops and delivery sessions

What we are looking for

• Strong Business Analyst background within retail or ecommerce
• Proven experience working on EPOS or till systems
• Solid UI and UX experience. Able to shape and challenge user journeys
• Confident running workshops and working with senior stakeholders
• Comfortable working across multiple workstreams at pace
• Able to balance detail with forward thinking ideas

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.