Job Description

Customer Journey Manager (Business Analyst Data Quality)

6 Months - Contract

Leeds / Edinburgh (2 days a week on site)

Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine? If so, we have an exciting opportunity for you!

What You'll Do:

As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like:

• Data Analysis: Dive deep into various data sources to identify key themes, trends, and potential business impacts that drive decision-making.
• Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting.
• Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits.
• Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational standards.
• Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks.
• Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices.
• Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions.
• IT Security & Governance: Support improvements in data governance and security protocols within your area of responsibility.
• Risk Management: Employ established risk management systems to safeguard the organization against undue risks.
• Strategic Contribution: Participate in strategic planning and knowledge management efforts, facilitating continuous improvement.
• Team Leadership: Supervise and guide a team, ensuring alignment with objectives and fostering a collaborative environment.
• Continuous Learning: Embrace personal development and mentor others through coaching and training opportunities.
• Networking: Build effective internal networks, offering consultancy-style support and guidance to stakeholders across the organization.

Who You Are:

• A data enthusiast with strong analytical skills and experience in data management.
• A proactive problem solver who enjoys identifying opportunities for improvement.
• An excellent communicator, capable of tailoring messages to various audiences.
• A collaborative team player who thrives in a fast-paced environment and enjoys supporting others.

Why Join Us?

At our client, you'll be part of a vibrant team committed to delivering outstanding customer experiences. We offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• The chance to make a real impact in the banking industry

Ready to embark on this exciting journey?

If you are eager to leverage your skills in a role that combines data quality management with enhancing customer journeys, we want to hear from you! Apply today and take the next step in your career with us!

Join us in shaping the future of banking through data-driven decision-making. Your journey begins here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.