Job Description

NEW ROLE, Stafford based, IMMEDIATE start, HYBRID!

Role Overview

The Credit Controller is responsible for managing and reducing outstanding debt, ensuring timely payment from customers, and maintaining strong client relationships. This role requires proactive outbound communication, strong problem-solving skills, and the ability to handle complex account queries while working collaboratively across departments.

Key Responsibilities

• Debt Collection & Ledger Management

  • Manage a portfolio with approximately £300k of outstanding debt
  • Proactively chase overdue payments via high-volume outbound telephone calls, email, and other communication channels
  • Ensure prompt resolution of aged debt and minimise credit risk

• Customer Communication & Relationship Management

  • Build and maintain positive working relationships with customers
  • Understand customer needs and identify reasons for non-payment
  • Use a proactive and professional approach to salvage relationships while ensuring payment commitments are met

• Query Resolution & Troubleshooting

  • Investigate and resolve account discrepancies and anomalies
  • Handle customer enquiries relating to invoices, payments, and statements
  • Act as a problem-solver to address issues preventing payment

• Cross-Functional Collaboration

  • Liaise effectively with the Payments Team to ensure accurate allocation of funds
  • Work closely with the Sales Centre to resolve disputes and maintain customer satisfaction
  • Escalate complex cases where necessary and propose suitable solutions

• Reporting & Systems Use

  • Maintain accurate account records and update collection activity logs
  • Use SAP to manage accounts and track transactions
  • Produce reports and analyse data using Excel to monitor performance and debt recovery progress

Key Skills & Experience

• Proven experience in a credit control or accounts receivable role
• Demonstrable experience managing high-value ledgers
• Strong communication skills with confidence in making outbound telephone calls
• Excellent negotiation and relationship-building abilities
• Ability to troubleshoot issues and resolve disputes effectively
• Strong attention to detail when handling account anomalies and queries
• Ability to work under pressure and meet collection targets

Technical Skills

• Good working knowledge of SAP
• Proficient in Microsoft Excel (e.g., spreadsheets, data analysis, reporting and pivot tables.

This role is working for a large international company with an immediate start, ongoing. Please apply now if you have the skills and experience to hit the ground running!