Job Description

Job Title: EMEA Logistics Coordinator

Location: Staines, UKEmployment Type: Full-time Office-basedReports to: Senior Manager, EMEA Global Service Logistics

About the Role

Are you a detail-oriented logistics professional with a passion for customer service and operational excellence? We're looking for an EMEA Logistics Coordinator to join our Global Service Logistics (GSL) team. In this role, you'll manage day-to-day RMA (Return Material Authorisation) processes, including advance replacements and return shipments, while collaborating with internal teams and external partners across the EMEA region.

Key Responsibilities

• Oversee daily service parts dispatches in an outsourced RMA environment
• Identify and resolve issues causing delays or incorrect order details
• Act as the regional point of contact for dispatches, parts, and Field Engineers
• Support root cause analysis and corrective actions with vendors
• Maintain daily communication with vendors, internal teams, and customers
• Analyse logistics data and generate performance reports
• Document work instructions and best practices
• Participate in weekend on-call pager duty (4-6 hours)

What We're Looking For

• 5+ years of experience in RMA administration or order management, ideally in high-tech service parts logistics
• Strong attention to detail and analytical mindset
• Excellent cross-functional collaboration skills
• Self-starter with a proactive, customer-focused attitude
• Willingness to work outside regular hours when needed
• Able to commute to our Staines office
• Familiarity with tools like Salesforce, ServiceNow, SAP
• Proficiency in Excel, Word, PowerPoint, or Google Workspace

Why Join Us?

You'll be part of a dynamic, fast-paced logistics team that plays a critical role in supporting field engineering and customer satisfaction across EMEA. If you thrive in a collaborative environment and enjoy solving problems in real time, we'd love to hear from you.