Job Description

This is an exciting and transformative time to join Hackney Council. Our Leasehold & Right to Buy Services team is evolving to meet changing customer needs, including the proud delivery of 1,800 new leasehold homes across the borough-spanning shared ownership, shared equity, and new-build private sales.

As a Property Sales Assistant, you will be the vital first point of contact for our customers. You will provide proactive support across the entire property sales lifecycle, from administering the Right to Buy scheme to marketing, selling, and staircasing both new-build and pre-existing properties.

• Customer Excellence: Act as the first point of contact, providing comprehensive information on affordable and private homeownership sectors.
• Sales & Scheme Administration: Process sales applications, statutory/contractual notices, and lease extension requests while ensuring the landlord's interests are protected.
• Solicitor & Legal Liaison: Fully research and respond to pre-sale enquiries from solicitors, ensuring all statutory and contractual time limits are strictly met.
• Data & Record Management: Coordinate and collate internal record-keeping processes to ensure robust monitoring, auditing, and reporting.
• Stakeholder Collaboration: Work closely with internal teams and external partners to maintain smooth, collaborative, and effective service delivery.
  
  

• Industry Knowledge: A sound understanding of homeownership, the Right to Buy scheme, or affordable housing frameworks.
• Attention to Detail: A methodical worker who thrives on accuracy and can confidently navigate legal and contractual timelines.
• Communication Skills: Highly developed verbal and written communication skills, with the ability to engage effectively with diverse communities and stakeholders at all levels.
• Core Skills: Strong numeracy skills, a proactive attitude, and a proven track record of hitting performance targets in a customer-facing environment.
  
  

Hackney is one of the UK's highest-performing local authorities, serving one of London's most vibrant places to live and work. We have transformed the reputation of both the Council and the borough-bringing in jobs and investment, securing a lasting legacy from the 2012 Games, and building world-class schools and public spaces.

This is an important role in making Hackney an even better place to live. If you share our values and want to help us achieve the very best for our residents, we want to hear from you.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.