Job Description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

To lead and manage the Home Relocations Team, ensuring the effective and timely placement of customers into appropriate emergency and temporary accommodation

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

The postholder will drive continuous improvement in processes, reduce the length of stay in temporary accommodation, and work collaboratively across teams to support sustainable housing solutions

Delivery of a safe, compliant and efficient customer relocation service

Effective management of temporary accommodation budgets

Lead, manage and develop a team of Home Relocation Officers (circa 3 staff), providing clear direction, support and performance management

Oversee the end-to-end relocation process for customers requiring emergency or temporary accommodation

Manage the operational delivery of external contracts for emergency and temporary accommodation provision

Ensure all spend is controlled, transparent and delivers value for money

Identify cost pressures and opportunities to reduce expenditure, particularly through reducing reliance on temporary accommodationWhat you'll bring

Essential skills

Experience of managing a team within a housing, homelessness, or customer service environment

Knowledge of temporary accommodation, housing management or relocation processes

Experience of contract management and supplier performance oversight

Strong financial awareness and experience of budget management

Excellent stakeholder management and collaboration skillsDesirable skills

Knowledge of social housing legislation and regulatory requirements

Experience working with vulnerable customers and complex needs

Experience in process mapping or service redesignWhy Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check