Job Description

Description

Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead. 

Key Responsibilities

First line IT Support via phone, email, Teams and in person. 

Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe.

Supporting all current and future company accreditations involving IT.

Carry out internal audits on software usage, user accounts, permissions and assets. 

Maintaining and supporting all printers within the business. 

Helping maintain an up-to-date IT asset system. 

Setup, maintain and support all computers, printers, mobiles and tablets. 

Help maintain and manage our mobile device management system.

Help with all cyber security related tasks and/or projects. 

Create, maintain and update file server shares and permissions.

Support internal IT systems. 

Help maintain and improve our cyber security posture. 

Support WEEE disposal. 

Create, update and maintain internal IT documentation 

Support with leavers process. 

Create and update internal scripts in Powershell, Batch and Bash.

Assisting with Ethernet and fibre cable installations 

Supporting VoIP phone systems and desk phones 

Helping with user account setup, password resets and permissions

Learning networking basics including routers, switches, Wi-Fi and firewalls 

Core Values 

Uphold and promote the Company’s Core Values – Care, Trust, Respect and Sustainability.  

You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform. 

Skills, Knowledge & Expertise

Desirable: 

Level 2 or Level 3 IT qualification, such as:  

BTEC Level 2/3 in IT / Computing 

Level 3 Diploma in ICT 

GCSEs including English and Maths 

A-Level in ICT / Computer Science 

Microsoft Certifications 

Microsoft 365 Certified: Fundamentals 

Microsoft 365 Certified: Modern Desktop Administrator Associate 

MD-100 / MD-101 (Windows client and device management)  

Technical Skills Evidence  

Windows operating systems (Windows 10/11) 

Microsoft 365 administration 

Active Directory (password resets, account management) 

Basic networking (TCP/IP, Wi-Fi setup, VPNs) 

Troubleshooting PC hardware and peripherals 

Printers, laptops, mobile device support 

Ticketing systems / service desk platforms 

Basic PowerShell knowledge (advantageous) 

Experience:  

Experience in a helpdesk or technical support environment. 

Experience providing remote, telephone, and face-to-face support. 

Job Benefits

At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership.

Work on complex, meaningful engineering projects

Be part of a collaborative, multi-disciplinary team

Strong pipeline of secured work and career progression opportunities

Innovative environment with in-house design and manufacturing capability

Long-term secured framework work

Clear career development opportunities

Strong safety and wellbeing culture

Competitive salary and benefits package

Our company benefits package includes.

Competitive salary

Company car or car allowance (some levels)

Mentored support within our ‘Career Development Association’, to work towards chartership

24 days holiday (increasing with service) + 8 bank holidays

Options to buy additional holiday via salary sacrifice

Company Pension Scheme

Flexible working based on a ‘core hours’ system

1 x Professional Membership paid annually

Hybrid working

Employee Assistance Program

Free onsite parking

Bike to Work Scheme

Discretionary annual bonus

Ready to take the next step in your planning career? Apply now and be part of something bigger