Job Description

We're looking for a Digital Workspace Engineer who thrives in a fast-moving environment, enjoys building relationships across the business, and takes pride in delivering brilliant end user experiences.

The role is supporting 3,000 colleagues across the UK, keeping their tech running smoothly, securely, and efficiently. You will play a vital role in ensuring all user devices remain secure and compliant, identifying and resolving machines that have missed Windows security updates. Your work directly strengthens our business resilience.

Responsibilities

Managing incidents and service requests through Hornbill and our ITSM platform

Prioritising and triaging cases to ensure smooth, timely resolutions

Monitoring systems and maintaining anti-virus/security tooling

Supporting users with hardware, software, and application issues

Administering Active Directory, including group policies

Building and supporting Windows 10/11 devices, iOS/Android, Intune, Autopilot, MobileIron, and deployment tools such as PDQ

Providing basic network troubleshooting (TCP/IP, WAN/LAN)

Assisting with patching and maintaining network equipment

Getting involved in small-scale project work with our Direct Delivery teamExperience

Windows 10/11 & M365

Basic TCP/IP and LAN/WAN Troubleshooting experience

ITSM & ITIL Experience

Mobile Device maintenance

Communicate confidently and build strong relationships across teams

Take ownership of issues and follow them through to resolution

Have hands on experience across Microsoft workspace technologiesAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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