Job Description

Housing Officer

We are seeking an experienced Housing Officer to deliver a professional, customer-focused housing management service across a designated locality. This role is ideal for someone with strong tenancy and neighbourhood management experience who is passionate about creating safe, sustainable communities.

Key Responsibilities:

• Manage a varied caseload including anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes, safeguarding concerns, fraud investigations, and tenancy changes.
• Build positive relationships with residents, local authorities, partner agencies, and community stakeholders.
• Carry out neighbourhood inspections and estate management activities to maintain safe, clean, and welcoming communities.
• Deliver excellent customer service and resolve issues promptly and effectively.
• Ensure compliance with housing legislation, policies, procedures, and regulatory requirements.
• Work collaboratively with internal teams to improve customer outcomes and community wellbeing.
• Maintain accurate records and high-quality data management systems.
• Promote health, safety, building compliance, and safeguarding best practice at all times.

Requirements:

• Previous experience in a Housing Officer, Neighbourhood Officer, Tenancy Officer, or similar housing management role.
• Full UK driving licence and access to a vehicle.
• Strong knowledge of tenancy management, leasehold management, ASB casework, and neighbourhood services.
• Experience working with vulnerable customers and multi-agency partners.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage a demanding caseload and prioritise effectively.
• Competent IT skills and experience maintaining accurate case records.