Job Description

About the role Plumber

Purpose Plumber

To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHAs objectives of being a leader in providing an excellent maintenance service to NCHAs tenants and external customers in line with NCHAs vision of More Homes, Great Services, Better Lives

Main responsibilities Plumber

Carry out the design, installation, maintenance, servicing and repair work for the Associations housing stock and external customers in accordance with agreed targets and procedures.

Service, maintain, repair and fault finding on hot and cold systems.

- Full bathroom refurb.

Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.

Manage stock/supplies to ensure works are not delayed.

Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management

Use information available to identify customer needs and ensure services are tailored to meet those needs

Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.

NVQ or equivalent qualification in plumbing

Unvented hot water system

Skills and experience Plumber

Extensive, demonstrable post qualification experience in the relevant trade

Demonstrable success in the delivery of a variable workload in a customer focused environment and working in a target driven service

Demonstrable recent experience of undertaking multi-trade works e.g. joinery, plastering, tiling, painting

Understanding and experience of working to current Health and Safety requirements

Demonstrable excellent communication skills

Ability to use computerised data recording equipment