Job Description

Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) | Outside IR35 | £(Apply online only) per day | Fully Remote | 6 Months initial contract

A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply.

Skills Required:

Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice).

Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery.

Power Platform experience - Power Apps and Power Automate

Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design.

Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions. Key points:

Greenfield long running project, 6-month extendable contract

Outside IR35

Fully remote (London office, unlikely to need to attend more than once per 6 months)

You may need to pass BPSS level during onboarding

2-4 week notice period to startIf you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply