Job Description

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.Key Responsibilities

• Manage a patch of properties, delivering effective tenancy and neighbourhood management services.
• Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.
• Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.
• Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.
• Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.
• Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.
• Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.
• Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.
• Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures.
• Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.

• Experience in housing management, tenancy management, or a similar customer-facing role
• Knowledge of housing legislation and tenancy law (desirable)
• Experience dealing with ASB, complaints, or complex resident issues
• Strong organisational skills and ability to manage competing priorities
• Ability to work independently and as part of a team
• A commitment to equality, diversity, and delivering fair outcomes for residents