Job Description

Order Management Coordinator

Location: Chalfont St Giles (onsite)

Contract: 12-month contract

£16.50 p/h

We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.

The Role

This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.

Key Responsibilities

Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection

Ensure order entry and backlog quality, implementing project changes and optimising sales transfers

Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads

Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfilment span

Validate orders for accuracy, compliance and required approvals prior to order entry

Own and regularly update key order dates using local operating mechanisms and reports

Daily follow-up on customer credit documentation and inventory status

Provide shipping and billing instructions in line with contract terms and conditions

Track shipments, installations and applications via reporting tools

Support collections activity related to OTR issues

Provide root cause analysis for defects and fulfilment issues

Monitor and coordinate daily logistics movements between warehouses

Quality & Compliance

Operate in full compliance with Global Privacy, Anti-Competition, Quality and EHS policies

Maintain awareness of and adherence to all applicable laws, regulations and internal quality systems

Complete all required quality and compliance training within set deadlines

Escalate and address any quality or compliance concerns promptly

Drive continuous improvement across processes, procedures and work instructions

Required Skills & Experience

Previous experience in order management, project management or administrative roles

Strong understanding of the OTR process

Proficiency in Microsoft Office

Fluent in English (verbal and written)

Confident working independently and collaboratively in a matrix environment

Strong organisational skills with the ability to manage multiple priorities

Customer-focused mindset with excellent communication skills

Experience working with order configuration systems (Oracle)

Good product knowledge

Desirable Experience

Formal Project Management experience

Knowledge of Transportation and Customs

Experience with eOM and Oracle systems

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website